Cancellations and Refunds

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We require at least 24 hours’ notice to be given for any appointment cancellation. We are unable to offer an online deposit refund for same-day bookings.

If you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit.

Refunds will be provided where required in accordance with the UK Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.

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Our procedures and products may not be suitable for you and whilst all due care and skill are exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

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